My software automatically updated and installed a new program – Blackberry Desktop software. Trouble is that when I go to set it up it I get an error message which basically says "unknown error" and I cannot configure my sync. I want it to sync my calendar and contacts with csv files already on my computer. I have a bold 9700 and am running Windows Vista. I have my old Desktop manager which no longer works. I get the same message. I have turned off the wireless syncronization – or rather it is listed on the deviced as being unavailable! What is going on. I do n not want to add large amounts of data and not back it up. Help plrease